Privacy

Information we handle

We process account identifiers, business settings, guest contact details, reservation details, device and security events, and payment references. Payment card and wallet credentials are handled by the connected payment provider and are not stored by Custo.

How information is used

Information is used to provide reservations, prevent double booking, process payment status, secure accounts, communicate booking updates, support business owners, and improve reliability.

Businesses using Custo

Each business controls its own booking page and uses guest information to manage the reservation. Questions about a specific stay, venue, service, cancellation, or refund should also be directed to that business.

Service providers

We use infrastructure, authentication, database, payment, email, security, and monitoring providers only as needed to operate the service. Access is limited by role and tenant.

Your choices and rights

You may ask to access, correct, delete, or restrict personal information, subject to legal and transaction-record requirements. Contact support@custoservices.com and include the booking reference or account email when relevant.

Retention and security

Records are retained only as reasonably needed for bookings, account security, billing, dispute handling, and legal obligations. We use authentication, row-level access controls, encryption for stored provider secrets, audit logging, and rate limiting.